http://www.jesseliebman.com/2009/04/27/not-so-sirius-after-all/ Tue, 09 Feb 2010 23:38:41 -0800 http://wordpress.org/?v=2.8.5 hourly 1 http://www.jesseliebman.com/2009/04/27/not-so-sirius-after-all/comment-page-1/#comment-286 Amanda Mon, 04 May 2009 17:02:11 +0000 http://www.jesseliebman.com/?p=554#comment-286 Thank you for speaking out against Sirius Radio and their terrible customer service! My guess is that Sirius realizes they have a lot of unhappy customers and former customers, which is why they are afraid to enter the social media networks. I think over time, companies that refuse to engage customers online will begin see a backlash. As more companies reach out to customers via social media sites, people will begin to wonder why some large corporations are avoiding them and this will cast a negative light. People will wonder what a company is hiding by not joining the social networks. I applaud Comcast for communicating with their customers via Twitter because they don't exactly have the best customer service reputation, but at least they are trying. In fact, I have a few tweets to send to Comcast right now... Thank you for speaking out against Sirius Radio and their terrible customer service! My guess is that Sirius realizes they have a lot of unhappy customers and former customers, which is why they are afraid to enter the social media networks. I think over time, companies that refuse to engage customers online will begin see a backlash. As more companies reach out to customers via social media sites, people will begin to wonder why some large corporations are avoiding them and this will cast a negative light. People will wonder what a company is hiding by not joining the social networks. I applaud Comcast for communicating with their customers via Twitter because they don’t exactly have the best customer service reputation, but at least they are trying. In fact, I have a few tweets to send to Comcast right now…

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